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Meet Techie Tom

Posted by: Deanna Rowley on
Meet Techie Tom

What is Techie Tom?

Techie Tom is a new segment on our website and is designed to help you through the buying process, so you can find exactly what you need, without the hassle of having to pick up the phone.

The contact section of the Techie Tom page allows you to get in touch with our expert technical team with any questions that you may have. You can easily send a request for technical support by filling out a short form, sending an email directly to our tech team, or you can call the number displayed on the page.

If you are having trouble using our menu systems or search systems, you can now use our Cable Selector instead. You can find the perfect product to suit your needs in just a few simple steps:

1) Select a category that your product would fall into

2) Select a subcategory

3) Select the cable type and the type of connectors you are looking for

4) A direct link to the product that you may need will be displayed

Who Is Techie Tom?

The “Techie Tom” concept was based on young Tom Mullender, our Technical Support Engineer here at groupgear. Tom joined the company in 2016 as a technical apprentice and was thrown into the deep end, supporting the launch of our then new WiFi connekt wall sockets. Since then he has subsequently excelled and is now the go-to man for anything relating to the WiFi connekt. His reviews on Screwfix have become renowned throughout the company, so it was only appropriate that we rewarded his efforts with his own section on our new website. Tom even supported the Screwfix show; he demonstrated his own personable skills and refined his presentation techniques into a fine art. He painstakingly spent over 30 minutes with one particular gentleman, who seemed totally engrossed with his patter, only to discover the gentleman was completely deaf. Completely undeterred, Tom was determined to get his message across and started to write everything down, until eventually the gentleman was joined by his sign language interpreter, at which point Tom repeated his whole sales pitch once again.

Tom is interested in mythology, music, science and anything geeky. He can quite often be found keying in chemical elements.

Author: Deanna Rowley

Digital marketing apprentice

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